Delivery
We do our best to dispatch orders within one business day after being placed. Business days are Monday to Friday.
There may be a delay if an order is placed while we're working at an event, in which case orders will be posted after we return. Please check our ‘Events’ page for details/dates of the events we'll be trading at. If we're away for any other reason, we'll put a notice on our website homepage so it can be seen before placing an order.
Delivery options available
We offer multiple delivery options, depending on how urgently you require your order and your budget.
Within the UK
| Standard | Sent by courier or Royal Mail 2nd Class depending on item weight | 3 to 5 working days |
| Express | Sent by courier or Royal Mail 1st Class Signed For |
1 to 2 working days |
Please note: If you need your order in less than a week we do not recommend the economy delivery option as we can't guarantee your order will arrive in time.
Deliveries outside of the UK
| Europe | Standard Delivery | We use Royal Mail for our standard European delivery option and average delivery times are 7 to 10 working days. |
| Europe |
Express Delivery |
Our express delivery courier is DHL and average delivery times are 2 to 3 working days, but this could take longer to remote areas. |
| Rest of World |
Standard Delivery |
We use Royal Mail for our standard delivery option and average delivery times 7 to 10 working days |
|
USA only |
Express Delivery |
Our express delivery courier is DHL and average delivery times are 3 to 5 working days, but this could take longer to remote areas. This service is for USA customers only. |
Confirmation that your order has been dispatched will be sent to the email provided when you ordered.
Delivery Address
The customer is responsible for the correct delivery address for their order, and this must be provided on the order form at our checkout. Please note we do not use PayPal to obtain address details when processing orders.
Late/Unreceived Orders
A tracking number will be sent to your email address and it's the customers responsibility to make sure they're available to accept delivery of the goods.
If your order has not been received within the expected timeframe please contact us and we'll help to locate it. If an order is returned to us after a failed delivery (such as the customer giving an incorrect delivery address or not being available to accept the delivery) then the customer is responsible for the additional postage costs to resend the order, including any customs charges that may be incurred.